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Part-Time Field Service Representative (Mayfield Heights, OH- NE Ohio Area)
Mayfield Heights
Start Date:
Part Time
Work Category:
General Merchandising
Set and Services Resources is currently recruiting for a Part-time Field Service Representative in the northeast, OH area (Cleveland, Bedford, Ashtabula, Mayfield Heights, etc). The particular route consists of a number of store locations (28 hours per week). Our Client has requested the individual staffed for this position live in the Mayfield Heights, OH or surrounding area.
This is a temporary to possibly permanent position. After a 90 day trial period, if all goes well, it is possible that you could be hired by our client on a permanent basis. If this happens, then you will be required to provide a certificate of car insurance to our client with limits of liability of at least $300,000 combined single limit (or $100,000/$300,000/$50,000), and the policy must specify that the vehicle is used for business purposes.

High school diploma or equivalent, college courses preferred.

Two years field service or hardware merchandising experience preferred, ideally in a large-scale retail environment.
Passed background check and drug screen.
Intermediate knowledge of Word, Excel, and Windows
Able to read & execute store plan-o-grams in an efficient manner.
Have experience merchandising in a home improvement center.
Strong organizational, planning, and problem solving skills.
Strong interpersonal and communication skills - able to establish and maintain effective working relationships with customers and deal tactfully with the public.
Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.
Maintains valid drivers license and maintains a driver record acceptable under the provisions of Hillmans Vehicle Policy.
Able to lift and carry up to 50 pounds occasionally.
Able to frequently walk, stand, bend, twist, climb, kneel, see, and otherwise move as necessary to perform essential functions.

Personal Leadership - Takes initiative, and follows through on promises; accepts responsibility for mistakes; protects confidentiality; voices disagreement with tact; accepts & implements change.
Internal & External Customer Service - Exhibits cooperative behavior; anticipates customer needs & initiates service in a timely manner; exceeds service expectations at all times.
Communication - Communicates verbal & written information in a clear, concise manner; invites contact and listens with respect; responds to voice and email in a timely manner.
Teamwork - Arrives at meetings and appointments on time; interacts well with various personalities; shares resources; supports team decisions; contributes to team projects when asked.
Results Oriented - Possesses current industry & job knowledge; is organized & efficient; demonstrates effective time management & multi-tasking skills; makes decisions in a timely manner
Essential Functions:
1.Merchandising and Customer Support
Travels to and among customer store locations as required according to service schedule and as necessary to resolve issues.
Maintains customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment.
Establishes and maintains effective professional relationships with store personnel, including regular contact with store management.
Conducts product training for store personnel as required.
Secures additional store retail space through cross-merchandising, end cap placement, etc.
Attends promotional days and grand openings to help educate customers and employees on Hillman product lines.
2.Store Display Resets
Performs physical work necessary to tear down and/or assemble store displays, including racks and other prescribed display items according to the plan-o-grams.
May provide direction and supervision to temporary or support personnel assigned to assist with the reset.
Works the schedule required, which can include time beyond a normal work schedule or on a different schedule as required by the customer and/or reset schedule.
3.Conducts Store Surveys
Completes customer service sheets on MC-75
Completes other surveys as directed
Takes photos of displays
4.Follows company policies and procedures to accomplish the following:
Maintain and timely submit required records and receipts
Follow prescribed time reporting procedures and submits time worked accurately and promptly.
Communications regularly with supervision to ensure feedback of customer related information.
Maintains current knowledge of company products field operations, and customer account specifications.

Additional Essential Functions for Quick Tag Representatives
For territory assignment including Quick Tag engraving machine service, employee must :
Maintain and repair engraving machines as necessary.
Collect, secure, account for, and deposit funds according to prescribed procedures.

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